Frequently asked questions and answer :
Are your medications safe and reliable?
Yes, all medications sold on our website are sourced from licensed pharmacies and are subject to stringent quality control measures to ensure safety and efficacy.
Do I need a prescription to order medication from your website?
Prescription requirements vary by medication and by province. Some medications require a valid prescription from a licensed healthcare provider, while others do not. We advise checking with your healthcare provider or reviewing your provincial regulations before placing an order.
Do you ship to my province?
We ship to all provinces in Canada, including remote locations. However, some restrictions may apply to certain products or locations.
How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. Generally, orders are processed and shipped within 1-2 business days, and delivery times range from 2-10 business days.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the courier’s website.
What if I am not satisfied with my order?
If you are not satisfied with your order, please contact us within 30 days of receipt for assistance with returns or exchanges.
Is my personal and financial information secure on your website?
Yes, we take your privacy and security seriously and use industry-standard encryption and security measures to protect your personal and financial information.
Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions on our website. Sign up for our newsletter to stay up-to-date on our latest offers.
Can I cancel my order?
Orders can be cancelled before they are processed and shipped. Once an order has been shipped, it cannot be cancelled.
How can I contact customer support?
You can contact us via email or phone. Our customer support team is available Monday to Friday from 9 am to 5 pm EST.